Refund Policy
Refund Policy
At TwoHeartsCo, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a refund or exchange under the following conditions:
1. Subscription Packages:
- Subscription packages can be canceled at any time, and refunds will be provided for any unused portion of the subscription period. To cancel your subscription, please contact our customer support team.
- Returns for subscription packages are available within 14 days of the initial purchase date. To be eligible for a refund, the product must be in its original condition, unopened, and undamaged. Returns must be accompanied by proof of purchase.
- Please note that return shipping costs are the responsibility of the customer. Refunds will be processed within [insert timeframe, e.g., 7-10 business days] of receiving the returned product.
2. Flowers:
- Due to the perishable nature of flowers, we do not offer refunds for floral arrangements once they have been delivered. However, if you are dissatisfied with the quality of your flowers, please contact our customer support team within 24 hours of delivery, and we will work to resolve the issue promptly.
3. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the nature of the issue. Please provide photographic evidence of the damage or defect to expedite the process.
4. Refunds for Donations:
- TwoHeartsCo is committed to supporting MensLine Australia through our charitable donations. For every customer donation made at checkout, we will match the contribution up to $5. Refunds for donation amounts will not be provided.
5. Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer support team. We are here to help and ensure your satisfaction with every purchase.
- By placing an order with TwoHeartsCo, you agree to comply with the terms outlined in this Refund Policy. If you have any further questions or require assistance, please don't hesitate to contact us.