Terms and Conditions
A legal disclaimer
Terms and Conditions
1. Subscription Packages:
- Subscribers can choose from various subscription packages offered by TwoHeartsCo, each with its own features and pricing.
- Subscriptions can be canceled at any time by contacting TwoHeartsCo customer support team. However, cancellation requests must be made before the next billing cycle to avoid being charged for the subsequent period.
- Returns are available for products purchased through TwoHeartsCo within 14 days of delivery. However, returned products must be in their original condition, unused, and with the seal intact. Customers are responsible for the cost of return shipping unless the product is damaged or defective upon arrival.
2. Flower Products:
- Due to the perishable nature of flowers, refunds or returns are not available for flower products unless they arrive damaged or defective. Customers must report any issues with flower products within 24 hours of delivery to be eligible for a replacement or refund.
3. Privacy and Data Protection:
- TwoHeartsCo is committed to protecting the privacy of its customers and handling their personal information in accordance with Australian government regulations.
- Customer information, including names, addresses, and contact details, will be collected and used for the purpose of fulfilling orders and providing customer support. This information will not be shared with third parties without the customer's consent, except as required by law.
4. Intellectual Property:
- All content and materials on the TwoHeartsCo website, including logos, images, text, and designs, are the property of TwoHeartsCo and are protected by intellectual property laws. Customers may not reproduce, distribute, or use any of these materials without the express permission of TwoHeartsCo.
5. Limitation of Liability:
- TwoHeartsCo shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the products or services provided. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
6. Governing Law:
- These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.
7. Amendments:
- TwoHeartsCo reserves the right to modify or amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review the terms and conditions regularly for updates.
- By using the TwoHeartsCo website and purchasing its products or services, customers agree to abide by these terms and conditions.